• We've asked for a rate increase every year; every year we were denied. The LAST time our rates were raised was 2005! Even then it only went from $25 per passenger to $25.50. 

• In 2008 they did raise the subsidization rate; for EVERY trip BUT airport trips.  

• From an email in June 2017 from PennDOT they stated that "we do not limit trip purpose" but also that "the airport service is a luxury." 

• In 2014, they mandated the use of a new software program that was not compatible with our business. That resulted in a loss in revenue of $170,000 per year. It was NOT a "local decision" as they state. It was because the software they mandated we use was not compatible with our business model. 

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•  When PENNDOT decided that ALL of the calls for Senior Shared Ride had to go through ROVER, things got messy. 

• Seniors were confused about who to call. ROVER had much longer hold times, and the call center was only open from 7-4 every day and never on the weekends. 

• While this is not ROVERS' fault: they charged us to take the calls we used to take ourselves (and still do since they are transferred to us.) 

• At first, this was 7% of our total Shared Ride Revenue, or about $26,000 a year. 

• In 2018, ROVER said it was costing them more than they thought to take our calls. They stood firm on an increase to 13%, or about $51,000 a year. 

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• INSURANCE: Chester County mandated that we carry a $1 MIllion Dollar Policy, which is insanity. The minimum for cab companies in PA is $35,000. 

• As a result, the insurance on each of our cabs was about $3,000 more per car than it would/should have been if Chester County didn't demand such an overabundance of coverage. 

• We asked them to reduce it many, many times; we were denied. 

• Math: 

  • 9 Cabs x $3,000 a year overage= $27,000 in excess insurance per year above State Law minimums.